Warranty:
Ebikes Ltd offers a 90-day limited bumper-to-bumper manufacturers warranty on all scooters and accessories.
The warranty starts the day the scooter is delivered to you.
This warranty covers factory defects and defaults only.
We do not cover misuse or broken parts caused by the user or by any other event.
The manufacturer will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping and handling costs.
We do offer a full 6-month even trade warranty on defective batteries. If any battery should become faulty within 6 months from the purchase date we will replace the battery free of charge.
The manufacturer requires that old batteries be returned for exchange.
If you have questions about our warranty, please contact us by email to warranty@ebikesltd.com. A friendly representative will get back to you quickly.
Limited Warranty Details:
What is covered & what is not covered:
1. Bike Body: Damage to any plastic/fiberglass part that is a result of shipping is covered only if it occurred during shipping. Shipping damage must be reported within 1 day to be covered under warranty. Otherwise, the plastic/fiberglass body parts are not covered under this warranty. If, after careful inspection by our shipping department it is determined that the scooter was damaged during shipping (digital photos may be required by e-mail) , The manufacturer at it's discretion will supply free of charge the necessary replacement parts to fix the damaged scooter. The manufacturer will not pay labor charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping.
3. Light bulbs & Fuses: Light bulbs are covered for 90 days only. Fuses are not covered and can be bought for less than .50 cents each at any auto supply store or Wal-Mart type of retail outlet.
4. During the period of the warranty the manufacturer will replace any defective part free of charge and free of shipping charge to the end user of the scooter. The manufacturer may require certain parts to be shipped back before replacing those parts. Shipping costs back to the manufacturer must be paid for by the end user / customer. Call tags will never be issued.
5. Extended Battery Warranty: If your battery becomes defective within 6 months of the purchase date, the manufacturer will replace the battery free of charge.
Return Policy:
Electric bike returns are not allowed. Any bike that arrives at our warehouse without an authorized RMA number on the outside of the shipping carton will be refused. The manufacturer will however during the 90-day warranty period, provide you with free parts, & free live telephone technical support (they will phone you back after you open a support ticket and request a phone call), (See details above). Please contact our support department should you need assistance. Neither Ebikes Ltd nor the manufacturer will not be responsible for shipping charges on received or refused packages. Freight collect and COD packages will not be accepted. We never issue call tags.
Any returns accepted at our warehouse due to fraudulent RMAs or unauthorized call tags will be subject to a $350.00 restocking fee.
"Any Freight Shipments that are refused and/or returned unauthorized will be subject to the $350.00 restocking fee plus the cost of shipping."
Damage that occurs during shipping and handling is not covered under our warranty. You can however process a claim directly with the carrier. If you are not sure if your product was damaged through shipping, please contact our support department. Often the manufacturer will cover damage to the body parts if it is damaged during shipping & reported within 1 day of receiving the scooter. If you have a problem, just check with us to see if it's covered by opening a support ticket.
Neither Ebikes Ltd, nor the manufacturer are responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. Ebikes Ltd encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric bikes. Some states may have laws restricting the use of bikes on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Please always ride safely. Know your laws before you go riding. We will not take back a bike if you find your laws do not permit you or your child to ride it. Check first.
IMPORTANT:
All warranties and technical support is handled directly by the manufacturer. Ebikes Ltd will direct all warranty issues and questions to the manufacturer. Under no circumstances will Ebikes Ltd accept a return or issue a refund for any reason.
|
